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Order Information

  • How do I get a copy of my invoice?
  • Do I have to pay sales tax?
    Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing). If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order. Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760
  • How do I update my credit card when my preorder authorization has failed?
    Once your preorder authorization has expired, you must look up your order and reauthorize your credit card to complete the purchase.

Shipping Information

  • Has my order Shipped?
  • How do I get my tracking number?
  • When will my backorder ship?
    Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.

Returns and Cancellations

  • What is your refund policy?
    The AMD.com Online Store store by Digital River offers a 30-day money back guarantee.
  • How do I request a refund?
    To request a refund, contact Customer Service.
  • How do I cancel my order?
    Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.

    Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.

  • When will I see my credit appear in my account?
    After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

    Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

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